Using Facilities Management as a strategic tool for business excellence
The origin of Facilities Management can be traced to the Era of scientific management and explosion in office administration, the introduction of computers in workplaces in 1960s and the energy crises highlighted the importance of cost of space (bifm.org.u k,2011).Following these catalytic events,Sincelate1980s, FM has gradually gained a foothold as discipline and profession within the property and construction industry with evidence soft the establishment of the following professional facilities Management Institutions globally ;IFMA in the USA, JFMA in Japan, BIFM in UK,FMA in Australia, etc. This shows clearly how important the profession is to the built environment(Lindaet.al.,2001). Facility Managers have a more strategic role in managing the built environment with the management of the people. IFMA’S definition captures the four key areas of facilities management which are; people, process, place and technology. Therefore, the facilities managers’ role is to ensure that these four key areas are knitted together to provide best value with international best practice to the organization or individual they serve