4.Speakers: FM Quality, Performance & Standards

A Contextual Multi-Item Scale for Measuring Performance of Facilities Management Service

Literature established that applicable parameters must be used in evaluating facilities management (FM) performance in any market; otherwise, findings could be confusing and even misleading. This is particularly relevant to Nigeria where FM application is in its infancy and seriously constrained by particular socio-economic conditions which makes it prone to crises situations such as frequent power outages and surges, abundance of fake/adulterated construction materials and equipment among others. Invariably, most of the available measurement scales are inappropriate for the Nigerian context as they fail to capture these socio-economic issues in their constructs. This research, reflecting these peculiarities, developed a contextually relevant 41-item scale for evaluating performance of FM services in office buildings in Lagos metropolis.

 ISO 41000 – FM Standards A Game Changer in Advancing the Visibility of FM Profession in Africa

The FM profession in Africa is yet to be recognized for its strategic contributions to the society, business, the built environment and the economy.
The advancement of FM in Africa would be enhanced by FM standards providing common language, principles and concepts, including assessment and measurement of performance in the delivery of service.
This presentation will address the implications of ISO 41001 and demonstrates how FM standards can contribute to elevating the profile of FM profession in Africa

Develop FM scope of services

Outsourcing facilities management services can be a liberating experience if you find the right FM service vendor. The right vendor can truly become a trusted partner and advisor who handles all your workplace and facilities concerns to allow you to focus on your core business.

However, securing the right partner is only possible when you have a clear understanding of what facilities management services you need. This starts with your understanding of your strategy and your goals. You also have to be able to translate them into tasks; areas of responsibilities, roles / jobs, budgets and KPIs (key performing metrics) that align with your strategy to enable you meet your goals efficiently.

The presentation will cover how to develop the scope of services for a facilities management contract through a standard process that includes all stakeholders to ensure that expectations are understood and that there is alignment between execution and strategy. It will touch on people, process and technology as well as how these paradigms can help you build a sustainable culture of excellence, once the facilities management service is secured and fully deployed. This is even more important in a post-pandemic world, where safety and quality of services cannot be compromised.

The Role of the Facility Manager at the Design Stage of Public Building (Facility) Construction

The Facility Manager is charged to ensure the functionality of the building (facility) through its total life cycle and even the safe and proper disposal. However, mostly has no idea of what goes into the creation of the facility at the design stage.

The Facility Manager’s role makes him/her the one stop shop of all complains of the end user of the building (facility).

Making it mandatory to include the Facility Manager as part of the project team especially at the design stage is critical. This will ensure prudent selection of materials, services and building systems that impact building occupiers positively as well as eliminate unnecessary costly maintenance at the operations level.

It will also promote the incorporation and creation of maintenance manuals at the design stage before permits for execution of any public building is carried out.

The Funny Thing about Facilities Service Charge

Service Charge Management and disparate views/disputes, impact on FM services quality and delivery, best in class approach, how proper management of service charge can improve owner/occupier experience